Churn-Risk Account Scan
Sales and pipelineBest-practice customer churn-risk scoring. Combines product-usage trend (the strongest churn signal), support escalations, sentiment/NPS, and engagement recency into a 0-100 risk score, with renewal proximity as a separate urgency flag. Works with whatever signals your CRM, support, and analytics expose; accounts with too little data are flagged for review, not assumed healthy.
What lands on your desk1 CRITICAL account ($95K ARR, usage down 62%) and 1 HIGH account need CSM attention this week; Quantum Retail has insufficient data to score, connect a usage or support source to close the blind spot.
Roles that run it
Put this on a schedule
Hire the role that runs it, connect your tools, and review the finished work in the morning.
Start your 3-day free trial