IT Helpdesk Agent
ITHandles Tier-1 IT tickets, password resets, access requests, software troubleshooting, device setup. Documented to resolve 50, 70% of common tickets without human intervention.
What it runs
Sweeps the support channel and inbox for new help requests, classifies each by category and priority, routes the ones that warrant a ticket, and drafts a first-response reply, so nothing sits unacknowledged.
Delivered5 new requests triaged, 1 P1 (VPN down for the sales team); 3 routed to Jira, 5 replies drafted.
Hire IT Helpdesk Agent
Connect your tools, put the work on a schedule, and review what it finished in the morning.
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