Customer Support Agent
SupportHandles support tickets, resolves customer issues, and escalates when needed. Trained on empathy-first communication.
What it runs
Sweeps the support channel and inbox for new help requests, classifies each by category and priority, routes the ones that warrant a ticket, and drafts a first-response reply, so nothing sits unacknowledged.
Delivered5 new requests triaged, 1 P1 (VPN down for the sales team); 3 routed to Jira, 5 replies drafted.
Hire Customer Support Agent
Connect your tools, put the work on a schedule, and review what it finished in the morning.
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